C18. Confident Conversations: Turn Difficult Discussions Into Your Superpower
Tracks
Leadership, Wellness & Resilience
| Thursday, June 5, 2025 |
| 1:30 PM - 2:30 PM |
| C2.4 |
Chair & Speakers
Heather Paterson
Founder & Ceo
Progression Lab
Confident Conversations: Turn Difficult Discussions into Your Superpower
Abstract
Heather Paterson will lead us through a condensed version of her course that will teach you how to:
- Build psychological safety and trust
- Design and deliver effective feedback
- Handle excuses and conversation derailers
- Get people to co-create solutions for better outcomes
This will help you to build a culture of trust and accountability, where feedback is normalized. You will learn simple frameworks and language that will help you turn avoidance and anxiety into confidence and connection.
- Build psychological safety and trust
- Design and deliver effective feedback
- Handle excuses and conversation derailers
- Get people to co-create solutions for better outcomes
This will help you to build a culture of trust and accountability, where feedback is normalized. You will learn simple frameworks and language that will help you turn avoidance and anxiety into confidence and connection.
Biography
Heather has had a 25-year career in sales, marketing, and general management in four countries, and led businesses in Medtech for over 15 years.
She has built an impeccable track record of creating high-performing teams, returning businesses to growth, and developing people.
With a particular interest in accelerating talent development, Heather founded Progression Lab, where she helps Medtech firms solve complex problems while developing their leaders. Heather is also a career and leadership coach for Macquarie Business School.
Heather grew up in Canada. After earning an MBA, she began a career with Johnson & Johnson and relocated to Australia. She currently lives in Sydney with her family and loves to travel and play soccer.
